Privacy Policy

1. Introduction

Welcome to JEPTO Home Mechanic. We respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or use our website.

2. Information We Collect

When you contact us, request a repair service, submit a form or communicate with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Service location or address provided for the repair visit
• Appliance details and service requirements
• Any other information you voluntarily provide

We may also collect limited technical information such as browser type, device information, IP address and website usage information where applicable.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and service requests
• Schedule and provide appliance repair services
• Contact you regarding your requested service
• Provide customer support
• Improve our website and services
• Maintain business and service records
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal requirements

4. Service Communication

If you submit a service request or contact form, we may use your provided phone number or email address to communicate with you about your enquiry, appointment, repair service or related customer support.

We do not use your contact information for unrelated purposes without a legitimate reason or appropriate permission where required.

5. Sharing of Information

JEPTO Home Mechanic does not sell or rent your personal information to third parties.

Information may be shared only when reasonably necessary to provide requested services, operate our website, protect our business or comply with legal obligations.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor usage and provide a better browsing experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security

We take reasonable measures to protect the personal information provided to us from unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services or tools for functions such as website hosting, analytics, communication, forms or other business operations.

Such third-party services may process information according to their own privacy policies and terms.

9. External Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website you choose to visit.

10. Children's Privacy

Our services and website are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Your Privacy Choices

You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, subject to applicable laws and reasonable verification requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.