Terms & Conditions

1. Introduction

Welcome to JEPTO Home Mechanic. These Terms & Conditions govern your use of our website and the services provided through or in connection with our website.

By accessing our website, contacting us, submitting a service request or using our services, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Our Services

JEPTO Home Mechanic provides home appliance repair and maintenance services, including:

• AC Repair & Service
• Refrigerator Repair
• Washing Machine Repair
• Microwave Repair
• Appliance Maintenance Services
• Installation and Uninstallation Services where available

Service availability may depend on the appliance type, model, location, technician availability and nature of the problem.

3. Service Requests & Booking

When you submit a service request through our website, phone or other communication channel, you agree to provide accurate and complete information about your appliance and service requirement.

A service request does not necessarily guarantee immediate service. Appointments are subject to technician availability and confirmation.

We may contact you using the phone number or email address provided by you to confirm your service request or appointment.

4. Technician Visit

During a service visit, our technician may inspect the appliance to identify the possible cause of the reported problem.

Additional repair work, replacement parts or services may be required depending on the actual condition of the appliance.

Any additional work should be discussed with the customer before it is carried out.

5. Service Charges & Payments

Service charges may vary depending on the type of appliance, nature of the problem, required service, spare parts and location.

Where applicable, the customer will be informed of applicable charges before proceeding with additional repair work.

Spare parts, replacement components and additional services may be charged separately where applicable.

6. Spare Parts

If replacement parts are required, the availability of a particular part may depend on the appliance model and manufacturer.

Replacement parts may be original, compatible or suitable alternatives depending on availability and customer requirements.

Any applicable part warranty will be subject to the terms provided for that particular part or service.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate appliance and contact information.
• Providing reasonable access to the appliance for inspection.
• Informing the technician about known appliance issues.
• Following reasonable safety instructions provided by the technician.
• Making applicable payments for services and parts.

8. Service Limitations

Some appliance problems may require specialized parts, manufacturer support or workshop-level repair. In such cases, doorstep repair may not always be possible.

Service completion may also depend on the condition, age, model, availability of spare parts and technical feasibility of the repair.

9. Cancellation & Rescheduling

Customers may contact us as soon as possible if they need to cancel or reschedule a service appointment.

Appointment availability may change depending on technician schedules and service demand.

10. Service Warranty

Any warranty or service guarantee offered by JEPTO Home Mechanic will apply only where specifically communicated or provided for the relevant repair or replacement part.

Warranty coverage, if applicable, may be subject to specific conditions, exclusions and time limits.

11. Website Usage

You agree to use our website only for lawful purposes and in a manner that does not harm, disrupt or interfere with the operation of the website.

You must not attempt to gain unauthorized access to any part of our website, server, database or systems.

12. Website Information

We make reasonable efforts to keep the information on our website accurate and useful. However, service descriptions, availability, pricing, photographs and other information may change from time to time.

Website information should not be considered a guarantee that a particular repair, part or service will always be available.

13. Third-Party Links

Our website may contain links to third-party websites or services. These websites are operated independently and may have their own terms and privacy policies.

JEPTO Home Mechanic is not responsible for the content, availability or practices of third-party websites.

14. Limitation of Liability

JEPTO Home Mechanic will make reasonable efforts to provide professional repair and maintenance services. However, appliance performance may depend on factors including the appliance's age, condition, previous repairs, manufacturer specifications and availability of parts.

We shall not be responsible for issues resulting from misuse, unauthorized modifications, pre-existing damage or circumstances beyond our reasonable control.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements and other materials, belongs to or is used by JEPTO Home Mechanic and may not be copied, reproduced or distributed without appropriate permission.

16. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use and protect information provided by customers.

17. Changes to These Terms

JEPTO Home Mechanic may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised "Last Updated" date.

Continued use of the website or services after an update may constitute acceptance of the revised terms, subject to applicable law.

18. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India.